RETURNS + SHIPPING INFO
WE ONLY OFFER ONLINE STORE CREDIT FOR RETURNS.
We do not offer refunds back to your method of payment. Please feel free to contact us with any questions regarding sizing and styling! Once orders are placed, they cannot be canceled. Store credit does not expire. Store credit is sent to the email address on file in the form of an E-Gift Card via email once your return has been processed. Returns are processed and E-Gift Cards are issued every 3-5 business days.
All returns must be received within 21 days of the original order date. Our return policy for In-Store purchases and/or Local Pickup is 14 days of the original purchase date. Return shipping is the responsibility of the customer. All items must be returned in original condition, unworn and unwashed, with tags attached.
For In-Store and/or Local Pickup returns, customers can return their items at our storefront OR they can ship their items (MUST SHIP RETURNS until storefront location is open to the public or you can contact us via email/social media to arrange another option). You will be issued an E-Gift Card via email.Shoes:
Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged. We also recommend carpeted areas for trying shoes on. Any signs of wear to the shoe or a damaged shoebox will make them ineligible for return.
(Our return address will change once our storefront is open to the public)
Please Send Returns To:
Milk + Honey
111 Red Holly Street
Starkville, MS 39759
- We do not send return labels, so you can send returns back however you prefer.
- Original invoice must be included in your return package.
- Any returns past the policy date will not be accepted or store credited.
- Should you return an item that is ineligible, you will be responsible to pay for the reshipping fee for us to send back your item(s).
What items cannot be returned?
Sale items, Jewelry, Bags, Scarves, Hats, Sunglasses, Intimates, Koozies, Gift cards, Bodysuits. This includes In-Store, Local Pickup, and Online Purchases of these items.
Exchanges must be for the same item in a different size. We are not able to exchange for different items. Please note your size exchange on your invoice. If we have the item in stock in your requested size, we will send it to you. If we don't have your requested size, we will send you an E-Gift Card for store credit. Due to limited quantity of inventory, we cannot guarantee exchanges or hold items.
When is my return processed?
Returns are processed within 3-5 business days of delivery. A return must be sorted, inspected and processed before your store credit is issued. Store credit is not issued the day your return is delivered. Thank you for your patience!
We are not responsible for lost returns. We recommend holding onto your tracking number for your records.When will my order ship?
Standard Shipping - USPS Priority Mail
All standard orders are processed within 2-5 business days. Please note, orders are not processed on Saturdays, Sundays or holidays. USPS picks up our orders at the end of each business day. Once your order has been picked up there is a 3-6 business day expected arrival time for the continental US. Although, USPS estimates a delivery time, there is no guaranteed delivery date. USPS does not deliver on Sundays or holidays.
All orders placed on Friday after 12:00 PM CST, Saturday or Sunday will be processed on Monday.
- Please note that this assumes all of your shipping and billing information is correct and the merchandise is in stock. We will notify you if the merchandise you selected is not currently in stock, but this should be a rare occurrence..
- Your order may be shipped in multiple packages at no additional charge to you.
- Please double check your shipping address! You will be charged to double ship if the wrong address is entered.
How do I know the status of my order?
As soon as your order is placed, you will receive a confirmation email. Once your order has been processed, you will receive another email with a USPS tracking number. You can check the status of your order at any time by tracking your number at https://www.usps.com/. Please allow 7 business days before inquiring about the status of your order.
We are not responsible for lost or stolen packages. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. USPS requires that you wait 7-15 days from the 'delivered' date (provided by USPS) before filing a claim for your lost/stolen package. Then feel free to file a claim with USPS using the following link - https://www.usps.com/help/claims.htm.
What if I received a damaged item?
Damaged merchandise must be reported prior to wear and tags must be attached. All damage reports must be made within 3 days of the delivery date. Please email firstname.lastname@example.org immediately and provide a picture of the damaged/defective area. Please include your name, order number and a brief description of the damage.
*Milk + Honey is not responsible for items damaged due to improper washing.*
We HIGHLY recommend you hand wash or machine wash cold any item that you purchase to preserve the quality of the product.What if I never received my package?
If you receive a delivery email and your package is not delivered, please contact us at email@example.com. Please allow 1-2 business days after the delivered notification has been sent before contacting. Sometimes, the delivery email is sent prematurely, and the package is delivered within 1-2 business days.